A California postal worker talks about his interactions with customers during the coronavirus pandemic.
The other day a perfect stranger came up to me and said, “Thanks for your service. You guys are doing a great job.”While Washington debates the fate of the Postal Service and the fiscal hit it’s taken from the coronavirus pandemic, a remarkable shift has occurred in how people view the mail and their mail carrier in the COVID-19 era.
We’re seeing, too, small gestures of gratitude: a bottle of wine, gift cards and handwritten notes left in mailboxes expressing thanks. “How ya doin’?” I ask when I see my customers.A retiree who affixed a sign on her mailbox that reads “Thank you!,” Deb Koss thinks we should get hazard pay. Story continuesWe’re also seeing an uptick in something else: personal letters. It’s an interesting development in the digital age when many are connecting virtually through Zoom, Skype and FaceTime.
Any uptick in personal letters, anecdotal or otherwise, will likely be short-lived. The digital age has caused a precipitous drop in mail volume. Postmaster General Megan Brennan has told lawmakers that the Postal Service needs a serious infusion of cash — roughly $75 billion over the next several years — lest it run out of money by September’s end, not exactly ideal timing with a presidential election ahead and voters increasingly voting by mail.
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