When Linda Brucia tries to change her American Airlines flight to tend to her ailing father, she inadvertently books the wrong airport. How can she fix this mistake?
Q: I had a ticket to fly home from San Francisco to New York on American Airlines this summer. A day before my flight, I learned that my father had a stroke. Because I have macular degeneration, I had to call American Airlines to change my flight. I spoke with three different representatives. They were unhelpful and gave me misleading information.
People are also reading… Because of these events and my disability, I paid $2,797 in change fees to move up my flight one day. I want a refund for these charges. ─ Linda Brucia, New York I don't know if American believed your story. For example, you said you had to call the airline because of your macular degeneration, but you later checked the flights online. That might have made the representatives question your narrative.
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