Who among us hasn't occasionally been tapped for tech support? These free tools can make remotely troubleshooting PC problems less of a headache.
Help Desk tech reporter Chris Velazco lays out how you can use tools in Windows and Apple computers to fix your parent or friend's computer. Maybe a friend’s printer is on the fritz. Or your parents are wondering why their computer is running slower than usual.
And finally, these tools are built into widely used versions of Microsoft’s Windows and Apple’s MacOS, but they’re notof them. You may have to find another solution if you’re trying to troubleshoot much older devices. Send us an email at [email protected] if you’re having trouble.Two computers running either Windows 10 or 11.
If you want supervise the person on the other end while they try to work through things themselves, select the “View screen” option. But if you’d rather just do it all yourself, select the “Take full control” option.
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