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Surfshark does have its flaws, though. The apps hang up on error messages a bit too often and features sometimes turn on when you don't need them. If anything about Surfshark is annoying you enough that you're ready to switch, here's how you can cancel your subscription, get a refund and delete your account altogether.
To cancel Surfshark, all you need to do is stop your subscription from automatically renewing. After you cancel auto-renewal, you can keep using Surfshark for the rest of the period you paid for . Assuming you bought your subscription through the Surfshark website, follow these steps to cancel.Enter your username and password, then log in. You'll be taken to your account dashboard at my.surfshark.com.That's all there is to it. Remember that unless it's been 30 days or less since you subscribed, you won't be able to get a refund, and Surfshark doesn't offer prorating for unused time. Additionally, you can always cancel Surfshark by simply opening a live-chat window and asking the support team to do it for you — just be warned that you'll probably be asked to reconsider several times first.If you subscribed through an app store, the cancellation process is different. You'll have to stop your auto-renewal through the platform where you first bought the subscription. In this section, I'll cover how to cancel through the desktop versions of each app store, since requests submitted there are more likely to work. Just note that you can do the same thing by going to the subscriptions section of your profile on the appropriate mobile app store. If you bought Surfshark through the Google Play Store, open play.google.com on a desktop computer. Click the circle at the top-right that contains your account's first initial, then clickIf you went through the Apple App store, a desktop computer is also the easiest way to cancel. Open the App Store in macOS, clickat the bottom-left, then enter your email and Apple ID password. After signing in, check the bottom-left again and click your name, then clickYou can buy Surfshark through Amazon, but if you do, you'll also have to cancel through Amazon. Go to Amazon and log in to your account. At the top-right, clickIt's possible to delete your Surfshark account and immediately end your association with every Surfshark app, but there's no direct method — your only option is to start a live chat conversation. To do that, go to support.surfshark.com, scroll to the bottom and clickIn the conversation window, tell the bot you want to delete your Surfshark account. Be prepared to fend off several requests for you to reconsider.Surfshark offers a full refund within 30 days of purchase. Live chat is the only way to request a refund. Go to support.surfshark.com and clickat the bottom of the page, then tell the live chat bot you want a full refund. It'll guide you from there.If you subscribed through Amazon or an app store, you'll need to request the refund through there instead. The typical refund policy for each platform applies, superseding Surfshark.After you've cancelled Surfshark, I strongly recommend considering another VPN — it's not only a vital privacy precaution, but opens up worlds of streaming fun as well. My favorite for both price and performance isis also a good choice, providing a similar experience to Surfshark but with apps that function a bit better. If you're prepared to pay a bit more for a service that works seamlessly,
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