Christine Cruzvergara shares her advice on how to build trust and understanding with new employees from her experience as a manager.
Christine Cruzvergara has managed over 100 people in her career across universities and corporate spaces, but becoming a boss wasn't an easy transition. Cruzvergara, now the chief education strategy officer at Handshake, became a first-time manager in 2011 after getting hired as an assistant director at a university and inheriting a team where some of my staff members were more than 25 years older than me and were significantly more senior than I was, she tells CNBC Make It.
One of the biggest things Cruzvergara wishes she knew earlier was how to build rapport and credibility with her new reports. She learned this the hard way from an early interaction with a team member who had been passed up for the manager job. During their first meeting, Cruzvergara recalls delivering some critical feedback and noticing that Hannah's effusive and outgoing personality vanished right away.The experience taught Cruzvergara that simply chatting informally with Hannah before becoming her boss wasn't enough to build trust and understanding with her new report.Since then, Cruzvergara started a habit of asking each person she manages five key questions in their first meeting: How do you like to receive positive feedback? How do you prefer to get constructive feedback? And when you get critical feedback, how do you typically respond? What is one thing you're working on as a professional this year, and how can I help you? Cruzvergara tells Make It she now gives each of her new reports this list of questions before their first formal one-on-one meeting. During their chat, she'll have the employee give their answers to each question, and Cruzvergara provides her own responses, too.Cruzvergara says having this conversation upfront has a few benefits. One, it sets the tone and signals to your employees that you're interested in them, receptive to their feedback and committed to their success
MANAGEMENT EMPLOYEE RELATIONS FIRST IMPRESSIONS FEEDBACK LEADERSHIP
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How to Build Trust With New ReportsChristine Cruzvergara, chief education strategy officer at Handshake, shares her advice on building rapport and credibility with new team members.
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