ZELLE SCAMS: Here's how scammers used clever manipulation to wipe out a man's bank account in minutes - and here's how you can protect yourself
A man is sharing his story after he says his bank account was drained after receiving a text message that appeared to be from his bank.
"I was caught off guard, but I might as well have just walked out my front door and given all of my money to the first person that I saw," Marcas Miles told "Good Morning America."Zelle, a mobile payment transfer service embedded in your banking app, allows you to send money to people directly between bank accounts.
However, Miles said he hadn't attempted to send any money, so he was eager to speak with who he thought was his bank. "I was convinced because he kept saying, 'Looks like someone is accessing your account from an IP address in Texas," said Miles. "Looking back - 16 minutes worth of manipulation and boy was he good.""Because I was getting a text, I actually was sending it back," he said.Miles' story is one of many from across the country as Zelle scams become more frequent.
Zelle has posted on its own TikTok reminding customers that its banks will never call for personal information because they already have it.
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