Hundreds of Microsoft engineers have helped CrowdStrike customers get Windows machines up and running again. Microsoft treated the incident with its highest priority.
As CrowdStrike scrambled to respond to an influx of crash reports early Friday morning, engineers inside Microsoft also noticed that something was majorly wrong. Millions of Windows machines were being sent into a perpetual Blue Screen of Death, taking down important servers and PCs around the world. Microsoft quickly declared the incident a “severity zero,” or what’s known internally as sev0, according to sources familiar with the situation.
Microsoft has been through several high-profile security incidents in recent years, and I’ve noticed the company has gradually been calling for cooperation across the cybersecurity industry over the past year instead of perpetuating a culture of blame. I’m sure there will be calls for Microsoft to improve how it handles security vendors’ deep integration into Windows, too. After all, CrowdStrike isn’t the first security vendor to make a mistake, and it certainly won’t be the last.
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