'It did raise some suspicion that the e-mail was not real, but it said 'payment is guaranteed'. So I was just curious to see what the compensation was.'
A man who filed a dispute over a faulty computer with the Consumers Association of Singapore lost $149,000 in a matter of minutes after he clicked on a live chat icon in an e-mail purportedly from the consumer watchdog.
Mike received an e-mail on Oct 9 stating that he had been assessed by “Case” to be “eligible for compensation” after filing a dispute. When Mike clicked on the live chat icon included in the e-mail, he was led to “what looked like a legitimate DBS website”. Case executive director Lee Siow Hwee, who confirmed the watchdog had received feedback from Mike, said: “As the matter is currently under investigation, we are unable to comment further.”A DBS Bank spokesman told ST its systems remain secure and said: “The data leak at Case was used by criminals to successfully convince the victim to give up his banking credentials and transfer funds by carrying out multiple authorisations through a spoofed website.
“Our customers are reminded to be mindful of the URLs of websites they are using and, if in doubt, to verify via the bank’s official channels,” said the spokesman.
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