How motorbikers in India demonstrate Google’s roadmap for its next billion users: by jillianiles
India is the world’s largest market for motorbikes, with two-wheelers making upby its 1.3 billion residents. It’s these motorbike drivers, more so than car owners, that Google needs to please as it competes for mindshare in this emerging market. So when user research showed that motorbikers in India didn’t find Maps useful, a team in Google’s Seattle office was tasked with figuring out how to change it.
The trials and errors to make Maps work better in India were a wake-up call, says Lauren Celenza, lead designer on Google’s two-wheeler project. As Google aims to reach more users in emerging markets like India, South East Asia, Africa and Latin America, the company needed to better integrate user research with product design.
After actually spending time in India talking to people, the product team realized that the exact opposite of their initial assumption was true: Motorbike drivers didn’t want to look at or listen to their phones at all as they navigated the crowded and often chaotic roads. Instead, they wanted clearer guidance before starting out.
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