Bernard Marr is a world-renowned futurist, board advisor and author of Generative AI in Practice: 100+ Amazing Ways Generative Artificial Intelligence is Changing Business and Society. He has written over 20 best-selling and award-winning books and advises and coaches many of the world’s best-known organisations.
Since generative AI exploded onto the scene with the release of ChatGPT , we’ve seen that it has the potential to impact many jobs.
So, let’s explore the ways in which I believe the day-to-day work of customer support agents will be disrupted. I’ll also take a look at how professionals in the field can adapt to ensure they stay relevant in the AI-powered business landscape of the near future.Wealth Of The Philippines’ 50 Richest On Forbes List Remains Nearly Flat At US$80.8 Billion
Generative AI can also be used to build and maintain support knowledge bases. They can be continuously kept up-to-date with the latest developments in best practices so that human agents will always have access to the most current information and insights. While AI will take some jobs, new jobs will emerge. There will be opportunities for customer support professionals who want to transition into new positions, such as AI trainers, who improve the quality of automated responses, and AI-human collaboration specialists, who will manage the integration of AI into human workforces.
Generative AI Genai Customer Support Jobs Future Jobs
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