From charterworks: How employee feedback leads to greater trust in leaders
The recent Edelman Trust Barometer report noted that employees trust their coworkers more than their managers, more than their head of HR, and more than their CEO. In your experience, is there any kind of trickle-up effect, or are those three instances of trust separate from one another?
Senior leaders have a level of visibility where they have to build trust differently. Just knowing that they can’t realistically meet with every single employee one-on-one and build that same relationship, communication becomes so much more important. What we see with senior leaders and executives, the best way for them to build trust is to make sure that they’re visible and then they’re communicating effectively.
As you said, a CEO can’t regularly have one-on-ones with every employee. What else can leaders do to cultivate that sense of a two-way relationship? What’s the way to make sure that verbal messages of caring about wellbeing aren’t being received as self-serving, or leadership patting itself on the back?
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