Physicians who provide an active offer of French language services could improve patient satisfaction and outcomes.
Healthcare providers in Canada should offer French language services when caring for francophone patients and speaking with their families and caregivers, according to a new resource for physicians.
"It is well known that language concordance between patients and healthcare providers contributes to increased patient and provider satisfaction, increased patient safety, and better health outcomes," said Patrie."When language concordance is not possible, the strategies highlighted in our article can serve to mitigate the negative impacts of linguistic barriers.
"As language is a social determinant of health, there is much to be gained by asking our patients to identify their language of preference in a healthcare setting, even though we may not share or speak that same language," Patrie said."By doing so, we become more aware of the patient as a whole and his or her needs. We can be more attuned to the potential language barriers and take steps to mitigate their impact on a patient's health.
When possible, physicians should also try to provide French-language continuity of care, the authors wrote. For instance, francophone patients should be referred to French-speaking professionals for specialist or allied healthcare.
"Francophones have a history of being ignored or marginalized, and as a result, have become hesitant to demand their services in French or even use French language services when they are offered," Timony said."However, a lack of demand or use should not be confused with a lack of desire or need."
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