A WIRED investigation and federal citations show how first aid clinics in Amazon warehouses sometimes direct injured employees to get back on the job, risking further injury.
Interviews with OMRs who worked at other facilities suggest that the practice of sending injured employees back to work isn’t limited to the Albany warehouse. Eight OMRs who spoke to WIRED say they faced direct pressure from managers to keep the number of workers they sent to doctors low, despite Amazon protocol requiring them to offer injured employees the option of being referred to outside medical care.
Once, a manager asked Torres to try to convince an injured employee to be treated in-house. A colleague had already decided to refer the worker to a doctor, and Torres was asked to talk the worker out of going. “Where I come from, in the emergency medical services world, that’s a big no-no. You never step on somebody else’s patient,” he says.
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