While AI is frequently associated with automation and efficiency, its true power in change management lies in addressing the human side of transformation.
Organizational change is notoriously challenging, with up to 70% of change initiatives failing. Why? Often, clunky interfaces, confusing processes, and poor communication transform potentially positive changes into productivity nightmares. Indeed, these obstacles are key contributors to the high failure rate of change initiatives.
Change management—the art of navigating organizational shifts—has traditionally been a two-front battle. The first challenge lies in implementing complex new systems, such as cloud Enterprise Resource Planning solutions. The second, equally critical challenge is securing employee buy-in for the change itself. Underwhelming user experiences are a major reason why ERP implementations often fail.This is where AI comes in.
Let's look at a practical example: There are change management suites that leverage AI to personalize and streamline HR processes. When rolling out this suite, AI can be leveraged to understand employee sentiment through natural language processing. This allows change managers to tailor their communication to address these sentiments and better communicate the “why” behind changes, ultimately leading to, greater employee buy-in.AI isn't just about user interfaces.
Artificial Intelligence Change Management ERP SAP Delta Airlines HR Future Of Work
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