‘I was buying 20 air fresheners a month’ Mum-of-three Sara-Jae Gumbley reveals she had no choice but to sue her council landlord after the unbearable smell of mould invaded her home and they didn’t take action to remedy it
Sarah-Jae Gumbley said the problem of black mould left her feeling ‘totally helpless and too ashamed and embarrassed to have people around’made her home a “living nightmare” has revealed how she was forced to buy 20 air fresheners a month to try to mask the unbearable smell.she endured harrowing living conditions at her council property home and was unable to use her downstairs toilet for three years after it was ravaged by a drainpipe leak, making the toilet unusable due to severe damp.
“I was concerned their friends might touch something by accident and I felt embarrassed by the state the house was in. “I tried everything to try to mask the awful smell, but nothing really worked and deep down, I knew that wasn’t a solution.” “At first, I thought it was the toilet leaking, but they came round and said it wasn’t coming from the toilet. The council did send people out a few times, but they would come, take a look around and then say: ‘We’ll have to get a surveyor to come and look at it’. But the surveyor never came. Sometimes, I’d wait in all day and no one would turn up.”
“One bathroom between four of you, especially when there’s children, just isn’t enough,” she said. “If there was someone in the bath, you’d have to wait.Frustrated by the failure of the landlord to resolve the issues, Ms Gumbley instructedAfter months of legal battles, the specialist housing disrepair firm helped secure £2,500 in damages and repairs costing around £3,000 have now been carried out on the property.
“The mould has now gone and been treated and it has been repainted. Everything looks nice and it smells fresh so we are happy now.”
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