The Public Utility Commission (PUC) is holding a rare meeting in Houston to hear directly from residents about their experiences with CenterPoint Energy outages, rates, and customer service. Residents are encouraged to share their concerns and demand accountability from the utility company.
WATCH LIVE: Houston ians asked to sound off about CenterPoint Energy outages, rates and moreRead full article: Tracking the chance for rain this Saturday in Houston
The meeting at the Harris County Department of Education at 6300 Irvington began Saturday at 9:00 a.m. and is beingPUC Chairman Thomas Gleeson told KPRC 2 Investigator Amy Davis the commission has received nearly 15,000 complaints about CenterPoint’s performance. He emphasized that the residents of Houston deserve better communication.
“Not only are they not due an increase. We are due a decrease. You know the customers are due a rate decrease,” said Michel.withdrew its rate review; but an administrative judge ruled they had to move forward. CenterPoint appealed that ruling with the PUC, claiming they need to focus on improving infrastructure and preparing for future storms. The PUC has delayed making a decision.
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