Standing before Houston City Council Tuesday night, Niya Valentine said her water bill has been a headache.
“My water bill is normally $40. Imagine waking up and having a water bill that had $9,700,” said Valentine.
“No leak alert, no email, no information, but when they want that money, they can find you,” said Valentine. KPRC 2 reached out to public works to find out if the alert system is not working. A spokesperson said they are looking into our request. On the website, registering for the usage alerts is still an option.
All water meters have an electronic reading device that transmits the amount of a customer’s water usage to Customer Account Services . Part of the city’s aging water meter infrastructure includes electronic reading devices. Houston Public Works continues to replace meter reading devices after the old devices reached their end of life. As of October 2023, 71,000 meters have upgraded meter reading devices.
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