Bury based Six Town Housing 'lacked professionalism’ and failed to follow its own policies in responding to complaints about loud music by Tracey Farmes, a tenant of theirs for 24 years
A housing association ignored a tenant’s complaints about loud music for years and said they ‘couldn’t be bothered’ to record some of them, a damning ombudman’s report has said. The chief executive of social housing landlord Six Town Housing, who rent out 8,000 homes in Bury, has been ordered to personally apologise to Tracey Farmes and pay her more than £1,000 in compensation after it found ‘a lack professionalism’ and severe maladministration on the matter.
“When the investigation report came out it was such a massive relief. Finally somebody had actually listened to me. “The need to listen to the recommendations and treat tenants, who have similar concerns to mine with a lot more respect.” The ombudsman ordered Six Town Housing to pay £1,100 in compensation and review the Miss Farmes’ current anti-social-behaviour concerns, implementing a clear action plan to address them. Six Town Housing have been given six weeks to provide clear guidance to its staff about the importance of objective record keeping and using professional language.
“The sector needs to respond to noise nuisance far more effectively.” Having found severe maladministration in the case, the landlord was invited to provide a learning statement.
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