MSOpinion Holiday logistics nightmare “And when you can’t count on someone or something, it’s time to move on and find that company that literally delivers the goods as promised.”
“And when you can’t count on someone or something, it’s time to move on and find that company that literally delivers the goods as promised.”
The company apologized days after a video spread across the internet showing handlers carelessly tossing packages into vans.A side note for marketers and students: look up the “United breaks guitars” case to see how execrable service can cost you public goodwill big time.Many people have not heard about their parcels, while other customers were told to pick up their parcels from the J & T warehouses.That would have been a whole ‘nother nightmare.
Then I realized those two packages were to have been delivered by J & T, and then I came across the complaints. The penny dropped. It was not a merchant problem, it was not a Lazada problem. I have no means of transportation, so I sent a Grab rider to pick them up. He sent me a photograph of many people standing in a long line to retrieve their parcels.
It’s a J & T management and corporate problem. If I were the management of online selling platforms, I would cut ties with J & T. These incidents are not isolated. The company is unreliable. Their service is poor. Their operations are badly managed.
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