Holiday company and airline staff were conspicuous by their absence as travellers bedded down at the airport
, there were myriad accounts from passengers telling similar stories – of holiday company and airline personnel conspicuous by their absence, of tourists arriving to stay in hotels already consumed by the wildfires and of the sheer terror of fleeing from resorts suddenly in the path of the flames.
In any emergency, there is always a time lag between catastrophe and help. But events in Rhodes have exposed troubling fragilities. When thousands of pounds have been spent on holidays that are no more, why are customers left sending unanswered emails as they try to rebook or get home?
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