It starts with clear, shared expectations.
Your team has a lot to accomplish, so you can’t afford to have anyone on board who consistently lets their colleagues down. You need individuals who understand their responsibilities and feel obligated to deliver — a team full of people who feel accountable. But building an accountable team is easier said than done.someone else accountable; accountability is a feeling. Sure, you could use incentives or bonuses to try to coerce them into caring.
Instead, foster accountability through clear expectations. One tip: Clear expectations are adjective-free. Adjectives are slippery, slimy clarity-killers. It’s hard for your direct reports to take accountability for being innovative, timely, or collaborative when those words conjure vastly different images to each of you. Substitute nouns and verbs in place of adjectives, so “collaborative” becomes “make sure to get marketing’s assessment of the opportunity and incorporate it in your analysis.
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