HMRC changed its mind on plans to cut telephone services earlier this year
Some £51million in additional funding has been announced by the Treasury so that HM Revenue and Customs staff can answer more calls and help more people on the phone. The decision was made after HMRC halted plans to close its self-assessment phonelines over the summer and offer a digital service only, following an outcry from various organisations.
He said: "Many tasks can quickly and easily be completed online or via the HMRC app, but today's funding means that everyone can rest assured there will be someone at the end of the phone, ready to speak." HMRC said last year it received more than three million calls on just three things that can easily be done digitally - resetting an online password, getting a tax code and getting a national insurance number. HMRC announced plans to shake up its helpline services on March 19.
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