Hertz Customers Think They're Trapped In Rental Tesla After Battery Dies

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Hertz Customers Think They're Trapped In Rental Tesla After Battery Dies
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A mom and her daughter ended up with a rental Tesla from Hertz and none of the knowledge they needed to charge it or get out when it died

, from Hertz but ultimately didn’t have the knowledge they needed to use it. That led to a completely flat battery and the feeling of being trapped in the car.and thought that it would be an everyday gas-powered vehicle. Instead, Hertz gave her the Tesla saying that it was all that they had available.

Not being familiar with the Tesla, neither knew that there were physical door releases on the doors. Both believed that they were trapped despite having the handle to open the doors mere inches away. “I ended up having to crawl out the trunk, when he told me about the release button in the back,” said Liebau.

Notably, lots of cars, mostly gas-powered ones, have similar door situations including the Chevrolet Corvette, theRX, and the Maserati GranTurismo. The issue at hand was that Hertz employees didn’t do enough to educate these customers about how to operate and charge the vehicle in question. Hertz has already responded to this story saying “we provide robust digital content and other resources to help them feel comfortable on the road. We regret this customer’s experience did not meet our service standards and have refunded all charges and provided reimbursement for related travel expenses.”

Of course, if the “robust digital content and other resources” are found in the infotainment system of the Tesla, that doesn’t do much good when it’s dead. Ultimately, this whole situation sounds like a mix of issues including a lot ofAt the same time, rental companies are going to have to make sure that customers are at least informed about charging infrastructure and how to extricate themselves should the battery die. Who’s to blame here in your opinion? Let us know down below.

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