The Alaska 211 line can make referrals for Alaskans who need help paying their utility bills.
ANCHORAGE, Alaska - Workers at United Way ’s statewide 211 line said Thursday that Alaskans asking for help to pay their utility bills is one of the top requests., utility assistance continues to be one of the top four unmet needs in Alaska, with that list rounded out by requests for help with housing, transportation, and food.
Brogan said trained navigators can help people find programs for which they might be eligible. The database also keeps track of which programs are currently accepting clients and have funding available and which ones don’t. The State of Alaska, for example, reports a backlog on processing applications for heating assistance programs.
“All of that information is in the database,” Brogan said, “and so, when somebody calls in for help, the resource call specialist can take that person through all of those qualifications to make sure we are making a good referral.”to research various programs themselves, though she said calling or emailing the call center has the advantage of getting personalized help.
Utility Energy Assistance United Way
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