Registration fees for the Health Professions Council of South Africa were deducted twice in 2022, leaving many healthcare practitioners awaiting a refund which some fear may never come.
Healthcare practitioners in the public sector pay an annual registration fee to the Health Professions Council of South Africa which allows them to operate.
The annual deadline for these fees is in April; however, a second deduction took place in June — directly from their salaries, several sources toldThis double deduction was an unintended consequence of the HPCSA’s switch to a new Persal payment system, said HPCSA spokesperson Christopher Tsatsawane.“Our finance department makes refunds within 30 days after receipt of a complaint refund request,” he added.
“I put through the refund request on the 18th of August. So, it’s been over three months,” said a healthcare practitioner, who wished to remain anonymous and is still waiting for the refund. “I uploaded my [refund] forms on to [the HPCSA] portal in September 2022. I was told that it takes ‘up to 40 days’ for the refund to be processed. I followed up numerous times with their call centre agency, sent many emails, escalated the matter to multiple supervisors and eventually the CEO,” said another source, also still waiting for the refund.
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