‘He could have killed my dog’: ride-share drivers accused of refusing passengers with guide dogs

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‘He could have killed my dog’: ride-share drivers accused of refusing passengers with guide dogs
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Advocates want government action to enforce anti-discrimination laws that stipulate guaranteed access for assistance dogs in public places

Almost half of Australians living with low vision and blindness have experienced a refusal with a taxi or ride-share company in the past 24 months.Almost half of Australians living with low vision and blindness have experienced a refusal with a taxi or ride-share company in the past 24 months.Natalie has lost count of how many times she’s called a ride-share or taxi and been left standing on the curb with her guide dog.

Sign up for Guardian Australia’s free morning and afternoon email newsletters for your daily news roundup “They have to have something to deter them from doing this,” Natalie said. “Something so they know it’s not right and the laws won’t put up with it. Right now, they’re making out like it’s a joke.”

Under federal anti-discrimination laws, assistance dogs are guaranteed access to public places – including taxes and ride shares – and drivers who refuse service can be fined up to $2,500.

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