Harvard neuroscientist Juliette Han shares the “most underrated” skill that successful communicators have.
If you are announcing management decisions, send a detailed email. Bullet points are a great way to get readers to focus on and digest information. You can also use the"STAR" method: situation, task, action and result.like progress updates or collecting feedback, a short email or in-person visit is generally sufficient.Plain and simple language is the most effective way to articulate complex topics. Avoid jargon or industry acronyms, no matter how universal you think they are.
But don't include extraneous details that can go off topic or overwhelm the audience. If it's not necessary for the conversation, move it to the bottom of your note.Your recipients are bombarded with emails and documents all day. So before you send anything:Call out action items . Don't assume that the audience has the same amount of context that you have. Provide baseline information to bring everyone to the same starting line.If you are dealing with a potentially controversial topic , walk readers through your thought process.
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