The company says that all contracts signed by restaurant owners contain a provision about the websites
. In the email, CEO Matt Maloney contended that the allegations are “outright false” and that “those spreading false narratives are being reckless.” Per the“We do not set up websites without the permission of a restaurant,” Maloney wrote in the email to employees. “We had a very clear provision in every one of our restaurant contracts saying we would provide this service to bring them more orders.
Maloney also said GrubHub, which discontinued the practice of automatically creating websites for restaurants in 2018, charged restaurants less for orders received via those websites than for those placed directly within its app, and turned ownership of the websites over to the restaurants upon their request.
In some cases, these Grubhub-owned sites might “win” in search results, leading those searching for a restaurant to accidentally stumble upon the Grubhub-owned versions and order off a website within its commission fee structure. One Long Beach, California, restaurant,
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