Grubhub’s free lunch offer in NYC crashed its website and app
of free lunch to anyone in the New York City metro area today led to sheer chaos. Many were unable to access the promotional deal — which was scheduled to run from 11 am to 2 pm ET this afternoon — when both the website and app started to crash, according tofrom many frustrated users. A large number of restaurants were overwhelmed with orders from hungry customers, prompting them to pause taking on new orders or “close” for the day.
. While access to the website and app was eventually restored, a number of customers still complained about delayed or canceled orders.At its peak, Grubhub said its platform was receiving 6,000 orders per minute. “The initial demand temporarily overwhelmed our app, causing some diners to experience an error message when they used their promo code.
But workers and restaurant owners faced worse problems than merely going hungry on their lunch breaks.to several Grubhub delivery people and restaurant owners and workers, all who recounted a harrowing, stressful day filled with non-stop orders. Many workers and restaurants told various outlets that they weren’t informed about the promo in advance.