Grandmother spends two days in Sassa office queue without being helped

'I couldn't feel my feet any more because I only had a blanket and a piece of cardboard to sleep on in the cold,” said a Khayelitsha grandmother who slept outside her local Sassa office since Tuesday to be assisted. CapeTimesSA lockdown

With the Sassa Eerste River office closed after a staff member tested positive for Covid-19, residents travelled to Khayelitsha to be helped.

“I was surprised to see the time moving with no one saying anything to us, and we figured we would have to sleep there and be the first ones on Wednesday. “I haven’t been assisted,” she said yesterday. “I can’t come back tomorrow because they only deal with social grants on Wednesdays and Thursdays. Sassa spokesperson Shivani Wahab said the Khayelitsha office had experienced a high influx of clients since operations resumed on May 11.

Wahab said a queue management system and an appointment system were in place and all clients at the contact point were duly assisted.

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