Superhuman is disabling Grammarly’s “expert review” AI feature that used real writers’ names and information to give AI-generated editing advice.
Superhuman says it has disabled Grammarly’s “expert review” AI feature that said its edit suggestions were “inspired by” real writers, including our editor-in-chief and other Verge staff members. “After careful consideration, we have decided to disable Expert Review as we reimagine the feature to make it more useful for users, while giving experts real control over how they want to be represented — or not represented at all,” Ailian Gan, Superhuman’s director of product management, said in a statement to The Verge.
“Based on the feedback we’ve received, we clearly missed the mark. We are sorry and will do things differently going forward.” Yesterday, Superhuman responded by launching an email inbox for writers to opt out of “expert review,” but now acknowledges that it didn’t go far enough. Superhuman CEO Shishir Mehrotra also apologized and commented on the company’s plans in a post on LinkedIn, saying he hopes to build a future where “experts choose to participate, shape how their knowledge is represented, and control their business model.” >Superhuman CEO Shishir Mehrotra: >Back in August, we launched a Grammarly agent called Expert Review. The agent draws on publicly available information from third-party LLMs to surface writing suggestions inspired by the published work of influential voices. Over the past week, we received valid critical feedback from experts who are concerned that the agent misrepresented their voices. This kind of scrutiny improves our products, and we take it seriously. As context, the agent was designed to help users discover influential perspectives and scholarship relevant to their work, while also providing meaningful ways for experts to build deeper relationships with their fans. We hear the feedback and recognize we fell short on this. I want to apologize and acknowledge that we’ll rethink our approach going forward. After careful consideration, we have decided to disable Expert Review while we reimagine the feature to make it more useful for users, while giving experts real control over how they want to be represented — or not represented at all. We deeply believe in our mission to solve the “last mile of AI” by bringing AI directly to where people work, and we see this as a significant opportunity for experts. For millions of users, Grammarly is a trusted writing sidekick — ever-present in every application, ready to help. We’re opening up this platform so anyone can build agents that work like Grammarly — expanding from one sidekick to a whole team. Imagine your professor sharpening your essay, your sales leader reshaping a customer pitch, a thoughtful critic challenging your arguments, or a leading expert elevating your proposal. For experts, this is a chance to build that same ubiquitous bond with users, much like Grammarly has. But in this world, experts choose to participate, shape how their knowledge is represented, and control their business model. That future excites me, and I hope to build it with experts who want to develop it alongside us.
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