Staff at a Dumfries GP surgery say they are working at full force - but still receive abuse and threats.
Admin supervisor Leslie Young says frustrated patients have threatened to be "waiting for them when they finish work".
But Health Secretary Humza Yousaf has warned the delays faced by some patients in getting a GP appointment are part of the huge challenges faced by the NHS in the wake of the Covid-19 pandemic.The pandemic meant the majority of appointments at the Charlotte Medical Practice had to be carried out over the phone, with the doors to patients only opened when it was essential.
"I was giving 110% - coming home physically and emotionally exhausted and [hearing people saying] that GPs weren't doing anything... and I found that really difficult." Chairs have been kicked in reception areas, emergency panic buttons pressed and threats made to be "waiting outside" for staff when they finish work.Image source,Health Secretary Humza Yousaf says it will take the NHS years to recover from the impact of Covid
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