The surgery apologises and says it has put in place 'a clear action plan for the coming months'.
Castlegate and Derwent Surgery in Cockermouth, Cumbria, says it has an "action plan" in place following the inspection
Castlegate and Derwent Surgery in Cockermouth, Cumbria, was found to have shortfalls in safety, responsiveness and being well-led. The practice said it "wants to assure patients and the wider community" of its "commitment to addressing these issues and enhancing the quality of care delivered".said the surgery "failed to establish policies, systems, governance and processes" to "monitor and improve the quality and safety of care provided".
Inspectors also discovered patients to be "frustrated" in relation to being able to collect prescriptions at a pharmacy of their choice, while vulnerable patient groups stated it was "difficult to access a GP when needed".Since the CQC site visit in March, the surgery said it had hired a new practice manager and implemented an Electronic Prescription Service system.
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