A critical shortage of emergency-call operators could make it more difficult to get immediate help across the country. MORE ⬇️
ABC15 has previously reported on the Phoenix Police Department’s need to hire more dispatchers.
Adequate staffing is now a serious issue at almost half of all 911 dispatch centers across this nation, according to research from the International Academies of Emergency Dispatch and the National Association of State 911 Administrators. "We're helping people, sometimes on the worst day of their life,” she said. “We're trying to keep them calm and get them the help that they need.""Mentally you have to be prepared for a job like this," she said."It can take a lot out of you if you don't have the right tools or support system to help you.""It can take up to nine months to fully train a dispatcher on both call taking and dispatch," Acree said.
With more jobs to fill than candidates seeking these jobs, the competition to recruit new talent is fierce. With this in mind, the Glendale Police Department is finding ways to create an uplifting workspace. To combat the high-stress environment, a black Labrador named Mika visits operators and dispatchers a few times a week.
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