'They told me to hire a good lawyer, that this is probably a billing issue with the city.'
How does a water bill for $200 turn into a $64,000 tab from one bill to the next? It's not the first time the CBS 2 Investigators have uncovered a bloated bill like this as part of CBS 2's CBS 2 Investigator Megan Hickey reports a family said they don't have much time to figure this out The bill is due this Thursday and they've been frantically trying to get answers for two weeks with no luck.
Jazmin Juarez doesn't understand how this bill could be real. CBS 2 dug through stacks of her family's previous bimonthly water bills for their East Garfield Park home. They were all between $170 and $220.The Shedd Aquarium reportedly holds about five million gallons of water. The city said this family used approximately six million gallons in two months. Her water bill is more than her tuition at the University of Chicago."It was on my neighbor's side so I'm not exactly sure that they were doing but the whole house would shake," she said."All the faucets work. There's no loss of pressure or anything." Worried about an underground leak, she reached out to 311 several times. She said that finally the city sent a crew over the weekend. They told her nothing was leaking under the sidewalk and they couldn't explain the massive bill.When it comes to her unfathomable bill, Jazmin Juarez knows she's not alone. She saw CBS 2's" " series that began in 2018 with a quest that has saved consumers tens of thousands on their bills and exposed an often flawed billing system."It doesn't look good on the city for its resident to me reaching out to the news in order to get action. This bill is due on May 26," said Juarez. CBS 2 did hear back from the water department on Monday. A spokesperson did not answer any questions about this specific bill but said the Chicago Department of Finance will be in touch with the account holder.
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