Airline customers could receive full refunds and other assistance over cancelled or delayed flights under Australian law. The government has opened consultation on a new airline charter of rights. It's the first concrete guide on customer policies relating to the aviation sector by an Australian government.
Passengers at Sydney International Airport. A new charter of rights for airline passengers aims to make it easier to get refunds for cancelled or delayed flights.Airline customers could receive full refunds and other assistance over cancelled or delayed flights under Australian law. The government has opened consultation on a new airline charter of rights. It's the first concrete guide on customer policies relating to the aviation sector by an Australian government.
Federal Transport Minister Catherine King says she wants to hear views on how the scheme can operate better. "This is what we're trying to rectify. We're trying to make sure the travelling public either gets what they pay for or they get a refund. If someone wants to have a credit voucher than that is an option that they have available, but it has to be... if that is what you want then that is what you get. But that can't be the default. So that is what this charter of rights lays out really clearly.
The Australian Competition and Consumer Commission in August 2023 launched a case against Qantas alleging it engaged in false, misleading or deceptive conduct, by advertising tickets for more than 8,000 flights that it had already cancelled but not removed from sale.
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