'Fundamentally, [the workforce] is broken,' said one expert. 'Quiet quitting and the Great Resignation...[are] a manifestation of this underlying chasm between the needs, wants and expectations of the modern employee and what employers are providing.'
Of the four working generations, those born starting in the late 1990s are more likely to say their work is frustrating and overwhelming, according to one survey. Another found that Zoomers are more likely to say they have little energy for non-work activities at the end of the day. The obvious result? The youngest generation is more likely to report looking for a new job or have quit recently, a third survey found.
That’s a wake-up call for employers, said Jeff Wahl, CEO of Big Blue Marble Academy, which designs preschool curriculum programs. Wahl said the company focused on retention during the "quiet quitting" trend and the Great Resignation period during the pandemic. He says he was able to keep voluntary turnover to just 1% — versus the national average of 17.
, the trade organization for Human Resources professionals, found that 63% of Generation Z had little energy to participate in non-work activities by the end of the workday, compared with 54% of millennials, 44% of Gen Xers, and 33% of baby boomers. “Because we want you to have the flexibility you need to take care of your life, but it's important to us that we know when you're going to be in the office so other people can plan their schedules,” Pollak said. “That is a clear and understandable policy.”Advancement is also important for Zoomers. Companies often offer exit interviews to employees who quit, but Pollak said they should offer so-called "stay conversations" instead.
Wahl also uses technology to provide different avenues for communication, a strategy that reaches young people. Big Blue Marble Academy previously struggled to keep prospective employees during the recruitment process, but then the company implemented a tech platform called Mainstay, which reaches both potential candidates and new hires with chatbots and texts to answer questions.
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