Consumer journalist Wendy Knowler’s ‘Watch-outs of the week’.
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Mandisi engaged me this week about an online order he placed with a major retailer. “They promised delivery within five to seven days, but I’ve been waiting almost three times that long,” he said.If he’d bought the item in a physical store, yes, he could do that for a full refund. That’s thanks to the Consumer Protection Act, which states, “If the supplier delivers goods on a date or at a time other than as agreed with the consumer, the consumer may cancel the agreement without penalty”.
If you don’t use a SIM card or recharge it with airtime or data regularly your cellphone network will most likely disconnect you and recycle your number.Each network has its own “don’t use, you lose” dormancy periods, so make sure you know how long you have if you have a second “just in case” phone or an elderly relative who has a cellphone for emergency use only.
Rebone stopped paying her Vodacom account when her income was affected by the Covid-19 lockdown. She made an arrangement to pay off her R9,000 debt monthly and converted her contract to prepaid. But when she defaulted on her payment arrangement the network “confiscated” her number.SA's largest short-term insurer is urging households to make the shift to gas appliances, given Eskom’s latest load-shedding forecasts.
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