GartnerHR shows HR leaders have selected skills management, learning experience platforms and internal talent marketplaces as the most important HRTech in 2023. Read more from the Gartner Newsroom now.
, director in the Gartner HR practice. “This problem has compounded as the pandemic accelerated the adoption of digital technologies in all industries as well as today’s fierce competition for talent.”Less than half of HR technology leaders believe their employees are satisfied with the HR technology used by their organization, with the rest reporting their employees are either neutral or unsatisfied.
“This dissatisfaction most often stems from suboptimal end-user experiences that can be due to several causes, including lack of digital maturity, inadequate change management and insufficient communication about the value of the technology,” said Xing.Thirty-nine percent of HR technology leaders specified they define their own HR technology strategy with support from the IT department while 45% reported shared leadership between IT and HR in defining the HR technology strategy.
“Leveraging IT expertise and support is necessary,” said Xing. “While many HR organizations try to fully own the HR technology strategy, the HR team is unlikely to have all the skills needed to define a holistic HR technology strategy. IT and HR must work in lockstep to bring together both the business process insight and technical expertise of their respective functions.
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