Public sector tech buying teams often face significant delays that result in a longer buying cycle, but better information from technology providers could help, according to a Gartner_HT survey. Learn more here. GartnerSYM GovTech
In November and December 2021, Gartner surveyed 1,120 executives involved in technology evaluation or selection, including 79 from the public sector, to understand how organizations approach large-scale buying efforts for enterprise technology.
Government C-level executives tend to be less involved than private sector counterparts in technology purchases to avoid association with the process and creating the perception of political influence in the outcome. This also makes government C-level executives less willing to defend the process if challenged by unsuccessful vendors or the media.
“While government buying cycles can be long, it is important to note that these time frames are not set,” said Lacheca. “Initial planned timelines can be delayed as a result of a combination of both controllable and uncontrollable factors, especially when no external deadlines exist.”Sixty-eight percent of public sector respondents indicate a moderate to significant delay because of their inability to obtain specific product or implementation requirements details from the provider.
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