FutureProof event tackles complex topic of seamless customer access. Read more.
In an unpredictable and rapidly changing world, consumers are increasingly needing and expecting to access products and services seamlessly and consistently through different channels and touchpoints.
Retail banks, in particular, are very cognisant of the need to adapt their operating structures, adopt new workforce models and align technology in a highly accelerated manner. Another innovation from Nedbank has been the introduction of the QR Code cash withdrawal feature onATMs. This feature was developed in response to customers wanting to be safe from possible Covid-19 surface infection. It allows a customer to capture a QR code on the ATM screen and have money dispensed without having to physically touch the ATM.
The pandemic has accelerated the implementation of digital transformation strategies for most organisations with many of them looking towards the Cloud as an enabler. To deliver business value through a hybrid customer experience — one that combines the online experience with a traditional bricks and mortar experience — requires finding the technology enablers, explained Ringo Naidoo, practice and solutions head for Dimension Data MEA.
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