All of the councils have said they take complaints very seriously
The local government watchdog has revealed how many complaints it received last year about councils in East Lancashire.
Blackburn with Darwen She received 48 complaints about Blackburn with Darwen Council services in up from 28 in 2022/23. Blackburn with Darwen is an all-purpose authority providing a wide range of services including education, children’s care, adult social care and highways to the borough. Of the six complaints on which she made a final adjudication on last year five were upheld and one dismissed compared to the previous year’s figures of three upheld and four dismissed.
She made one ruling in 2023/24 upholding the complaint In 2022-23 four complaints were upheld and one dismissed. Ms Somal received eight complaints about Hyndburn Council in 2023/24 compared to four in 2022/23. Ms Somal received five complaints about Ribble Valley Council in 2023/24 compared to nine the previous year. They were three regarding corporate services and two about planning and development. She gave a final adjudication no cases compared to one ruling in 2022/23 which found maladministration by the authority.
"As a unitary authority we provide hundreds of diverse services right from leisure to children’s and adults social care, education, waste and highways, to name just a few. With this context in mind, it’s reassuring that only a small number of complaints have been looked into by the Local Government Ombudsman.
“We aim to always provide the very best services for our residents and respond appropriately to make improvements as a matter of priority when there are lessons to be learnt.”
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