The FTC’s updated Telemarketing Sales Rule (TSR) now includes fraud tech support calls so it can better go after scam companies.
The Federal Trade Commission has finalized amendments to its Telemarketing Sales Rule , making it easier to protect consumers who are tricked into paying scam tech support companies. The FTC could already go after these fraudster companies if they initiated calls to people — now, they can do the same thing if people call the scammers too. Fake tech support fraud has been on the rise for many years.
But as it explains in a published proposal, a 2021 Supreme Court ruling called AMG Capital Management, LLC v. FTC limited its authority to do so. Without a rewrite of the rules, that meant the FTC could only pursue companies when they’d made an outbound call, leaving many consumers who were tricked by the messages out of luck. Now, the TSR has been changed to remove “technical support services” from a list of services that are exempt from its rules.
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