Two St. Johns County homeowners are expressing their frustrations after paying tens of thousands of dollars to swimming pool contractor Russell Builders, and months later, the work is still incomplete.
“I have multiple leaks, uneven pavers, bad marcite job, inadequate plumbing...My pool’s not the same size I contracted for,” Gibson said.
According to Gibson, her pool has not passed a final inspection, and records show the permit is still open for the job that she signed a contract for in 2021. There are several issues she says are going to cost her tens of thousands of dollars to fix after paying $58,000 to Russell Builders. “I’m up to $36,000 in estimates to get to the pool, the pavers, the plumbing, and the driveway that I contracted for,” she said.“Every time I come out here, I look and my pool is in terrible shape. It does not look like a brand new pool at all,” she said.
St. Johns County Code Enforcement is aware of complaints against Russell Builders and is actively investigating.Tiffany comes home to Jacksonville, FL from WBND in South Bend, Indiana. She went to Mandarin High School and UNF. Tiffany is a former WJXT intern, and is joining the team in 2023 as Consumer Investigative Reporter and member of the I-TEAM.
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