A customer-service hotline has been reopened, MYAirline said today amid complaints by frustrated ticket-holders who posted complaints on the Facebook page of the transport minister.
The shutters came down at the MYAirline office at KLIA last week after the airline abruptly stopped operations.
The comments were posted before an announcement by MYAirline this afternoon that customer care agents are available from 7am to 6pm via the hotline at +603-8966 2522, and by email atAngry ticket-holders have been complaining of not being able to contact the airline. On Thursday, Loke had criticised MYAirline’s irresponsible behaviour, saying the airline “just disappeared” with no staff at the airport to give any information.
Siti Marina Romzi said she had bought three return tickets to Kota Kinabalu for a total of nearly RM1,000. “Please refund my money,”Fatihah Cheah said one of her university seniors had bought a ticket but was refused a refund.
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