Adam Kaat, a grocery store cashier turned supply chain worker, shares his perspective from inside the supply chain crisis.
, I am a liaison between my company, which supplies mostly dairy goods like yogurt and creamers, and a grocery store chain. I juggle communication with carriers, logistics and sales to get products onto shelves and eventually to your homes. The perils are similar to that of any customer service position: people are always mad, disrespect is common and everything is an emergency. But right now, as the pandemic drags on and theEvery day is a struggle to achieve even the little things at my job.
You see, I’ve been on the other side, too. In March of 2020 I was working as a cashier in a high-end grocery store in Denver, Colorado. Oncearrived in our state, every business was shuttered except for ours and a few other industries that were deemed “essential.” My job went from simple to complicated overnight. People used the word “hero” more liberally than I felt comfortable with.
I had 10 years working in supply chain before starting in the grocery store, so I could see what was happening: The world had stopped and now it needed to catch up. This is a process and it takes time — a really long time. In this hyper-connected, globally integrated world that we live in, the disruption that a pandemic causes — from rolling lockdowns to— is immediate and long lasting. I saw it all from the ground floor and still deal with the implications two years later. We all do.
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