Frontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
A number of airlines, including Frontier, have been forced to pay over $600M in flight refunds to passengers amid pandemic woes.
Starting last week, the ultra low-cost airline said it has transitioned to fully digital communications. Customers seeking help or information from the carrier must deal with an online chatbot, social media channels or WhatsApp. Those who need to speak to a live agent can use the carrier's 24/7 chat tool.
Frontier is known for its cost-cutting measures, such as charging for advance seat assignments and for carry-on bags that exceed the carrier's size rules. . Its low-cost flight competitors, Spirit Airlines and Allegiant Airlines, still use call centers staffed by live agents.
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