The airline was fined $2.2 million by the Department of Transportation earlier this month for “extreme delays” in providing refunds to customers since the beginning of the COVID-19 pandemic.
Budget airline Frontier has discontinued its customer service helpline as it goes all in on digital.
A representative for the low-cost airline said that their Customer Care department transitioned to a fully digital mode earlier this month to ensure delivery of information to customers expeditiously and efficiently. Cruz also said that if agent support is needed, the airline has a live chatbot available 24 hours a day throughout the week. Customers can also communicate via common social media channels and WhatsApp.
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