A Fort Worth grandmother says she was at the end of her rope after her insurance company incorrectly added a claim to her record. The alleged error caused her rates to jump. And despite her best efforts, she couldn't get it corrected — until she got FOX 4 on her side.
A Fort Worth grandmother says she was at the end of her rope after her insurance company incorrectly added a claim to her record.That alleged error caused her rates to jump. And despite her best efforts, she couldn't get it corrected — until she got FOX 4 on her side.Becky Lane has lived in her Fort Worth home for over 44 years. During all that time, she's had the same insurance company. "I had Liberty Mutual for my insurance company," she said.
And not having insurance was not an option for Becky."Daddy taught me you don't get in the car unless you have insurance," she said.That's when Lane reached out to FOX 4 Consumer Reporter Steve Noviello on Facebook.Here's what happened.After receiving Lane’s message, FOX 4 reached out to Liberty Mutual's media team. Days later, they responded with an email saying, "As a matter of company policy, we do not publicly discuss details of our customers’ claims.
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