A former Samsung employee has been arrested for defrauding customers by adding unauthorized protection plans and features to their accounts. She would also add lines without permission and keep trade-in devices.
Reserving a Galaxy S25 gives you a $50 Samsung Credit, extra savings of up to $1,250, and a chance to win $5,000!\She was arrested on January 5 after a victim complained to state police in February 2024 about unauthorized changes to their account. After the purchases, the victim began noticing that their monthly bills were higher than what had been discussed with Barnaby.
When they investigated the matter, they found that protection plans and features had been added to their account without consent. This resulted in significant charges above what they had agreed to.\The victim informed them that Barnaby had behaved similarly with at least 30 other customers between November 2021 and January 2022. She added and removed protection plans and features from customer accounts to generate commission-based profits. She also added and removed lines without permission.\Sales consultants were paid between $7 to $20 for each protection plan they added and were entitled to 5 percent of the sales price for accessories. According to the company's payment records, Barnaby's monthly commission structure included a variable pay of $1,150 which was based on meeting certain sales goals and quotas. Barnaby would also keep trade-in devices, presumably reselling them online. On top of that, she would reuse the serial numbers from the trade-in devices to add lines to other customers' accounts.\After an internal investigation was launched into Barmaby's behavior, she was fired from the Stafford Springs location on July 15, 2022. She was rehired as a manager at a Willimantic-based\Barney has admitted to making unauthorized account modifications. While Barnaby acted of her own accord, and commission-based systems are commonplace, incidents like this show how they can be gamed. And while this particular culprit has been brought to justice, there are many more who are still defrauding customers. Perhaps carriers should rethink their incentive system.\Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials
TECHNOLOGY FRAUD SAMSUNG EMPLOYEE COMMISSION CUSTOMER ACCOUNT PROTECTION PLANS DEVICES
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Former California VA employee arrested in work-related slaying of managerAuthorities say the 58-year-old suspect used a knife in the fatal attack and then fled to Philadelphia.
Read more »
Former Riverside County Sheriff's Office employee arrested for stalking, kidnappingThe man, who was previously fired from RSO on allegations of sexual assault, was arrested on Thursday for kidnapping, stalking and unlawfully preventing wireless communications, according to investigators.
Read more »
Former California VA employee suspected of killing former boss talked of work difficulties, co-worker saysVA Loma Linda employee Paul Warren dismissed the possibility that the slaying of a respected manager was work-related, says a friend and lunch buddy.
Read more »
Former Interlachen teacher arrested for having nude photos of former student: PCSOThe Putnam County Sheriff’s Office arrested a 54-year-old former Interlachen teacher for possessing nude photos of a former student on Friday.
Read more »
Leaked Renders Reveal Galaxy S25 Plus and Ultra Design, Samsung Fires Employee Over LeakLeaked renders of the Samsung Galaxy S25 Plus and Ultra showcase design differences, including distinct corner curves. A Samsung employee was fired after a leaked image revealed their identification number, tracing the source of the leak.
Read more »
Douglas County Sheriff’s office employee arrested for sexual misconductLeigh Walden is the managing co-editor in chief at Colorado College's independent student newspaper The Catalyst. She is finishing her degrees in computer science and journalism with aspirations to work as a data investigative journalist.
Read more »